Road Materials Workgear Terms and Conditions

Road Materials Workgear knows that you care how information is used and shared, and we appreciate your trust and respect your privacy. You may rest assured that the information you give us is kept strictly confidential. We will not sell or share any private information. By visiting www.roadmaterials.co.nz, you are deemed to have accepted all the terms and conditions as stated below.

Electronic Communications

When you visit the Road Materials Workgear website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by phone. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Road Materials Workgear or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Road Materials Workgear and protected by international copyright laws. All software used on this site is the property of Road Materials Workgear or its software suppliers and protected by international copyright laws.

Returns and Exchanges

We realise that occasionally an order might be placed in error or in rare instances you might receive a defective or damaged product. Our aim is to treat our customers as we ourselves expect to be treated. In order to provide efficient and rapid return service, Please follow these 2 easy steps.

1. Inspect your order upon receipt and immediately notify us in the event of any problem. All returns and / or exchanges must be made within 10 days of your receipt of shipment. You can call us on (03) 477 6390.
2. Include a copy of the original invoice and a note detailing any defect or the reason for the return. Please note that products that have been opened or unwrapped are non-returnable unless defective, in which case it may be returned for replacement of the same product.

Please note also:

• All returns and exchanges will be processed within 10 days of receipt of your shipment.
• All defective merchandise must be received and inspected by us before we can ship you a new one.
• Products must be returned in original package with all documentation as received.
• Shipping is non-refundable.
• We are not responsible for damaged returns or items lost in transit. We urge you to insure your return shipment against loss or damage.

Disputes and Refunds

You must submit any claims or disputes you may have with respect to any charge to your account in writing to Road Materials Workgear within 60 days from the time said charge was made; otherwise any claim or dispute with regard to said charge will be waived and the respective charge will be final and not subject to challenge. In the event of any default by you to make payment, you will be responsible for all reasonable expenses (including but not limited to attorneys' fees and costs) incurred by Road Materials Workgear in collecting moneys owned.

Order Cancellations

To cancel an order made by mistake or change of mind. Please contact us on (03) 477 6390 immediately during our regular business hours. We are not responsible for all changes relating to unconfirmed cancellations through e-mail, or voice messages. We'll try our best to cancel your orders if made by mistake. No cancellations will be made once the package is shipped.

Shipping

The regular business hours of Road Materials Workgear are from 8:00 A.M. to 5:30 P.M. Monday to Friday, and 8:30 A.M. to 12:00 P.M. Saturday (New Zealand time).

Orders placed on Saturday, Sunday or Holidays will not be processed for shipment until the next business day.

We offer 1-2 day courier shipping within New Zealand on all orders.

We can provide expedited delivery service such as Next Day Courier at an additional charge.

We will gladly exchange any damaged or defective products. Inspect the merchandise upon receipt and notify us immediately in the event of any problem.

All Merchandise shipped to customers will be sent by courier, unless the Customer pays for the additional cost for faster service.

Please note: For heavy, bulky or oversized items additional charges may apply. We will advise of these charges if/when required.

International Orders

We accept orders within New Zealand only at this stage.

Order With Confidence

After you place your online order, we will immediately e-mail you an order confirmation invoice. Once payment has been processed your order will be dispatched.

Online Orders

All prices are in New Zealand Dollars and exclude GST @ 15%. We will try to maintain the price as advertised but we reserve the right to change before you place an order. Product prices in the shopping cart exclude delivery charges. The courier costs are automatically calculated on a zone system, based on the size of your order and include GST.

Under normal conditions products are available for immediate shipment.

In the rare instances, back orders will be placed. You will be notified immediately.

Back Orders

Allow approximately 2 to 4 weeks for the processing of back orders. If you wish to cancel the item(s) back ordered or exchange them for something else, please call us on (03) 477 6390 with your order number so we can assist you further.

Lost, Delayed or Damaged Packages

We are not responsible for lost, delayed or damaged shipments unless you notify us within 15 days. Notify us immediately if your order has been damaged in transit so we can file a claim within the required timeframe.

Product Descriptions

Road Materials Workgear and its affiliates attempt to be as accurate as possible in describing a product or service. However, Road Materials Workgear does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Road Materials Workgear itself is not as described, your sole remedy is to return it within 24 hours of purchase.

Site Links

To give added value of our expertise and experience we have provided hyperlinks to websites maintained or controlled by others. We are not responsible for the contents of, use of, or any of the products or services offered in these sites.

If you have any questions regarding this site, feel free to contact us on (03) 477 6390, or send an email to info@roadmaterials.co.nz.